Terms and Conditions

By placing an order with Softpalms, you confirm that you are in agreement with and bound by the terms and conditions below.
Definitions:
The Client : The company or individual requesting the services of Softpalms
Softpalms: The partners, their employees or appointed agents.
General
Softpalms will carry out work only where a written purchase order is provided either by mail or fax.
Softpalms will carry out work only for clients who are 18 years of age or above.
Website Design
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Softpalms cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The web server, website, graphics and any programming code remain the property of Softpalms until all outstanding accounts are paid in full.

Any scripts, cgi applications or software (unless specifically agreed) written by Softpalms remain the copyright of Softpalms and may only be commercially reproduced or resold with the permission of Softpalms.

Any additions to the brief will be carried out at the discretion of Softpalms and where no charge is made by Softpalms for such additions, Softpalms accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Softpalms all materials required to complete the site to the agreed standard and within the set deadline.
Softpalms will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Softpalms will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Database, Application and E-Commerce Development
Softpalms cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software (unless specifically agreed) written by Softpalms remain the copyright of Softpalms and may only be commercially reproduced or resold with the permission of Softpalms.

The client is expected to test fully any application or programming relating to a site developed by Softpalms before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Softpalms will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Compatibility
Softpalms will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6. Softpalms can offer no guarantees of correct function with browser software.

Website Hosting
Whilst Softpalms offers hosting of websites, no guarantees can be made as to the availability or interruption of this service by Softpalms cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service.
Softpalms reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Payment of Accounts
A deposit may be required from a new client before any work is carried out. In all cases, website hosting fees and any costs incurred by Softpalms on behalf of the client are payable in advance and are non-refundable.
It is the Softpalms policy that any outstanding accounts for work carried out by Softpalms or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Softpalms. If accounts are not settled or Softpalms have not been contacted regarding the delay, access to the related website may be denied.
Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored